The Global Mobility Platform
Selection of questions and answers of most use to the OK Mobility community
Rental terms and conditions
All bookings made through the OK Mobility website can be forwarded to an email. If you booked through an intermediary, please contact them to request a booking confirmation
With the exception of the LITE rate, all reservations made through the OK Mobility website can be modified up to 48 hours prior to vehicle pick-up. Smart and Lite rate reservations are non-refundable.
In case you have booked through an intermediary, you must contact them to request the modification.
If you have booked through our website or by phone, you can request the modification of your reservation by calling +34 871 055 312.
To cancel a booking made through the website or app, log in to OK Club or sign up. Go to your “Pending bookings” and find your booking. You can now cancel the booking and if it is a refundable rate, you will automatically receive the corresponding refund. You can cancel through the website or the app. You can access the OK Club or register by clicking on the following linkhttps://okmobility.com/en/club If you booked at the counter or in our Customer Service Center, please call (+34) 871 055 312. If you made the booking through an intermediary, please ask them for advice on modifying or cancelling it.
Of course. If you need to rent two or more vehicles for the same destination and the same dates, send an email to grupos@okmobility.com and we will happily send you a personalised quote.
If you have booked through our official okmobility.com website, over the counter or at our Customer Service Centre, have collected your vehicle and need to extend your contract, you can contact us by calling 871 055 312. Please note that contract extensions may be subject to availability and additional costs.
If you have booked with an intermediary, you must return the vehicle at the scheduled date and time and make a new booking.
If you need to extend your current rental, please contact Customer Service on (+34) 871 055 312. Please note that we can only extend contracts for bookings made through our website www.okmobility.com.
To request an invoice under a company name, you must register with the Club OK and do so from the "My Invoices" section.
The amount of the deposit varies according to the category of the vehicle, see general conditions.
The return of the Excess and/or Deposit or Preauthorisation may vary between 14 and 31 days depending on the bank used and due to the operational capacity of the lessee's bank.
If you need to add an extra to your rental, please fill in the form.
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Pay for your car bookings with Visa, American Express, Bitcoin or Amazon Pay. There is also the option of Scalapay if you would like to split the cost of your rental into three interest-free payments.
If you only have a debit card, you should choose one of our covers (OK Premium Cover or OK Premium International) as it is only possible to block the excess on a credit card.
As mentioned above, only OPC and/or CAR coverage is available and can be purchased together and/or separately. If the customer wishes to complement their international coverage, they may do so by contracting the INT - international supplement. This supplement may be paid for the entire rental and/or for the days requested by the customer within the booking. It should be noted that, should any occur outside the contracted period of INT, the customer will be responsible for the costs.
Fuel policy: At the effective time of the booking and depending on the rate selected by the Renter, once of the following options shall be applied: a) Full/Refund – The Renter shall pay 100% of the tank at Vehicle Check-Out, and the Rental Company shall check the fuel level in the tank in the Vehicle Check-In at that time, refunding the remaining fuel in the tank in accordance with the eight-eighths marker, minus the refueling management costs. b) Full/Full – At the Check-Out, the Rental Company must hand over the Vehicle tank full. The Renter must also return it full at the Check-In. Should the obligation of filling by the Rental Company not be fulfilled, the Renter can demand at the time of Check-Out that he/she is given the Vehicle with the tank full. If he/she does not complain at that time it shall be understood that he/she is in agreement. If, on the contrary, the Renter should breach this point at the Check-In, he/she shall be charged for the refueling management costs plus the remaining litres until the tank is 100% full.
We need: Driving licence, valid ID card or passport recognised by Spanish law and a credit card in the name of the main driver.
The documents required to rent a vehicle with us are:
Attached you will find the requirements set out in our CCGG in section 3. Drivers:
“3. Driver(s): The lessee and additional drivers must be at least 18 years of age and must present a European identity card or passport and driving licence, both documents must be valid for the entire rental period, in physical format, legible and in good condition and accepted by Spanish law. Current driving licences of EU and EEA (Iceland, Liechtenstein and Norway) citizens are accepted by law and valid for driving in Spain. Licences issued in third countries will be accepted if they comply with the requirements of Article 21 of the General Regulations for Drivers; provided that the licence is in force, the holder is of the age required in Spain to obtain an equivalent Spanish licence and that no more than six months have elapsed since the holder acquired normal residence in Spain. In all other cases, it is necessary to present an international permit together with a valid driving licence issued by the country of origin. For further information, we recommend consulting the website of the Spanish Dirección General de Tráfico (DGT): DGT - Driving licences valid for driving in Spain or contact directly the consulate in Spain of the country of issue of your licence. It is the customer's responsibility to check whether their driving licence is valid for driving in Spanish territory. Driving licences will be accepted in electronic or digital format, in the official applications, but not in photographic format or as a copy.
We remind you to call the country where you picked up the vehicle.
| País | Customer Service |
 España | +34 871 055 331 |
 Italia | +390645217280 |
 Portugal | +351218049630 |
 Francia | +33170989741 |
 Alemania | +498924445040 |
 Malta | +34 871 055 331 |
 Grecia | +30 281 222 0046 |
 Croacia | +38 517 707 269 |
 EEUU | +1 786 840 9656 |
 Montenegro | +34 871 055 331 |
 Serbia | +34 871 055 331 |
 Albania | +34 871 055 331 |
 Marruecos | +212530120814 |
 Turquía | +908503901920 |
 United Arab Emirates | +971502885064 |
 Tunisia | +34 871 055 331 |
 Gambia | +34 871 055 331 |
 Senegal | +34 871 055 331 |
 Polonia | +34 871 055 331 |
Choose your customized annual mileage: from 10,000 to 30,000 km, with increments of 5,000 km. You decide!
The manufacturer's maintenance and possible breakdowns of your new leasing vehicle are included in the amount of your monthly payment. Forget about additional expenses, worries and ITV!
Yes, at the end of the contract you are given the option to purchase the vehicle.
Yes, it has comprehensive insurance with no excess.
Renting is a direct debit service.
The OK Mobility Flexible Leasing service enables you to enjoy a car, motorbike, or van of your choice for 2 to 9 months.
The service includes: Premium Cover (coverage for windows, wheels, and bodywork), road tax, MOTs, Roadside Assistance, and servicing.
You can book it entirely online! Just choose the pickup date and the office where you would like to collect your vehicle.
When the booking process is completed, you will receive a confirmation email with your Flexible Leasing reference.
If you don’t already have a username to access your private area, you will receive a second email with login details so you can view the details of your Flexible Leasing (monthly instalment schedule, card details, pickup/return details, etc.).
Of course! You can view the opening hours and phone numbers in the “Customer Service (i)” section at the end of this page (in dark blue).
The Flexible Leasing will last for 2 to 9 months, depending on the availability at the Store where you make your booking.
1- Premium Cover** (coverage for bodywork*, wheels, and windows)
2- Civil liability insurance
3 - Servicing, taxes, and vehicle checkups
4 - 24h roadside assistance
5- Full-to-full gas tank
** Premium Cover and roadside assistance are not included with bookings in Italy.
The vehicle can only be driven on national territory.
To cross any borders you will need express authorization from OK Mobility. You can obtain this by visiting your nearest Store in person or by writing to rentingflex@okmobility.com.
*** For more information, please consult our general terms and conditions.
When you pick up your vehicle, you will receive one of the models included in the category you selected when making your booking. The vehicle assigned shall depend on Store availability when you go to pick it up, and this may differ from information available on the website.
24h roadside assistance, damage to bodywork*, windows, and wheels, civil liability insurance (covers compulsory driver liability against any personal or material damages that may be inflicted upon third parties).
*Feel free to contact us for more details.
** Premium Cover and roadside assistance are not included with bookings in Italy.
At the Store you will need to present the original versions of the documents you uploaded during the booking process:
1. DNI or NIE* (accompanied by passport)*
2. Driving permit
3. Credit or debit card in the name of the person on the booking
4. Proof of address for the person on the booking
*The documents presented must be hard copies, legible, and accepted by the laws in the Subscription country.
