Rates and coverage

Super Premium Cover: Immediate medical attention
- Includes all the features of “Premium Cover” as well as including 24h roadside assistance and telemedicine service.
- Consultation and medical advice
- Interpretation of results, clinical analyses, scans and other tests
- Electronic prescription service
- Monitoring of customers admitted to hospital

Yes, contracting Premium Cover, damages to windscreens and wheels are covered.

No, but you will be able to contract this service separately both when making the booking as well as when you arrive at our Store or calling the sales team on +34 871 055 312.

If you have booked on the OK Mobility webpage or through our booking department, you will have received a confirmation email with the booking details. There you can consult your selected rate.

The Standard and Premium rates allow the booking to be cancelled and a complete refund given if cancelled before pickup time. It can be cancelled via your private area in Club OK.
The Lite and Smart rates are not refundable if cancelled, except if it is a case of force majeure contemplated in the General Conditions and reliably documented. If this applies to you, the process can be started here.

The Standard, Premium and SMART rates can be modified although you must take into account that the applicable prices can vary as the general rate will be updated.

Depending on your needs and the type of vehicle you require, you can benefit from differing rates:
Lite Rate: Cheapest
- No modifications allowed
- Non-refundable
- Includes third party protection
- Excess set for each vehicle category (a hold will be placed for a specific amount on the booking owner’s credit card) on vehicle pick up.
Premium Rate: Total peace of mind
- Modifications are allowed (up to vehicle pickup time)
- Refundable (up to vehicle pickup time)
- Includes third party protection
- Free Cancellation (up to vehicle pickup time)
- Includes “Premium Coverage” (tires, glass, bodywork, wheels and windscreens (excluding Luxury and Extraordinary vehicles, where 100% of any vehicle damage is not covered).
- Does not include 24h roadside assistance and tow truck service (these services can be contracted separately)
- No excess (reduced excess depending on vehicles and categories).
Smart Rate: Take Cover
- Modifications are allowed, but no cancellation refund (up to 48h before vehicle pickup)
- Non-refundable
- Includes third party protection
- Includes “Premium Coverage” (tires, glass, bodywork, wheels and windscreens (excluding Luxury and Extraordinary vehicles, where 100% of any vehicle damage is not covered).
Standard Rate: More flexibility
- Modifications allowed (before pickup)
- Refundable (before pickup)
- Includes third party protection
- Free cancellation (before pickup)
- Excess set for each vehicle category (a hold will be placed for a specific amount on the booking owner’s credit card) on vehicle pick up.

Our Roadside Assistance cover includes a tow truck service, transfer either to your accommodation or to our nearest office, and vehicle substitution.

Remember that, should you require a taxi or similar, you must indicate it to the roadside assistance service straight away so that it can be coordinated with the tow truck service.

Normally, the substitute vehicle will be picked up during opening hours from the nearest office to your location.

In the event of negligence, this service will be charged in its entirety to the booking holder (e.g. driving under the influence of alcohol and/ or drugs, dangerous driving etc.).

In the agreement copy that you have received by email, you will see a breakdown of the contracted extras.

You can add Premium Cover at any time before entering into your rental agreement.

If the booking has already been made, call our sales telephone number to be able to contract it up to 24 hours before collecting the vehicle.

And you can also include it directly at the counter when you come to pick up the vehicle. +34 871 055 312

The Premium Cover rate varies depending on the vehicle category booked. The cost of this coverage can be consulted in the General Conditions depending on the rental country.

Often, booking with Premium Cover already included gives you a better price! Although, it can always be added to the standard rate after making the booking or when you visit our store to pick up the vehicle.

Our most complete vehicle damage cover is our Premium Cover. This includes bodywork, tires and windscreens. But please bear in mind that it is not fully comprehensive cover. To find out in detail what is and is not included, you are advised to check our General Conditions before booking.

You can request information on extra charges made after the rental ends.

Fuel policy: At the effective time of the booking and depending on the rate selected by the Renter, once of the following options shall be applied: a) Full/Refund – The Renter shall pay 100% of the tank at Vehicle Check-Out, and the Rental Company shall check the fuel level in the tank in the Vehicle Check-In at that time, refunding the remaining fuel in the tank in accordance with the eight-eighths marker, minus the refueling management costs. b) Full/Full – At the Check-Out, the Rental Company must hand over the Vehicle tank full. The Renter must also return it full at the Check-In. Should the obligation of filling by the Rental Company not be fulfilled, the Renter can demand at the time of Check-Out that he/she is given the Vehicle with the tank full. If he/she does not complain at that time it shall be understood that he/she is in agreement. If, on the contrary, the Renter should breach this point at the Check-In, he/she shall be charged for the refueling management costs plus the remaining litres until the tank is 100% full.

Modifications are allowed (up to 48h before vehicle pickup)
Includes third party protection
Includes “Premium Coverage” (tires, glass, bodywork, wheels and windscreens (excluding Luxury and Extraordinary vehicles, where 100% of any vehicle damage is not covered).
Does not include 24h roadside assistance and tow truck service (these services can be contracted separately)
No excess (reduced excess depending on vehicles and categories).

For motorbikes, the minimum excess is between €50 and €125 depending on the category, independent of the contracted cover.