General Information

You can pick up a vehicle and drop it off at a different store with our Oneway service, which is available with OK Mobility Plus.

At the beginning of the booking process, if you uncheck the “Return to the same store” box, you will see the cost of this service in the “Summary of your rental” column, in the “Extras” section.

If a vehicle is returned to a different OK Mobility location unilaterally without booking this service, this shall be classed as non-compliance with the OK Mobility Plus contractual obligations, and the lessee will be subject to a fee equivalent to the cost incurred from recovering the vehicle, plus any additional costs incurred.

Even if you don’t have a credit card, you can still pick up your vehicle and enjoy it! Bear in mind that, in order to meet our contractual obligations with OKM Mobility and to guarantee your safety and that of the vehicle, we will need to hold a sum of money to act as a deposit*. This money will be released once the rental has been completed and everything is in order.

*** The value of the deposit may vary according to the vehicle segment and group on the booking (Group 1-2-3-4). Consult our general terms and conditions for more information.

The minimum driving age depends on the vehicle you rent. You can find more information in our general terms and conditions.

In general, you can rent premium vehicles from us if you:

1. Have a current driving permit, valid under local law
2. Have an ID or passport that is valid throughout the entire rental period
3. Are aged 18 or over
4. Have a bank or credit card in the name of the driver on the booking

We have three different phone lines! Choose the one that best suits your needs:

Bookings and customer service: +34 930 12 48 56

Roadside assistance: +34 919 236 700

All our vehicles come with roadside assistance and damage cover for bodywork, windows and wheels*.

Click here to view our general terms and conditions so you can see which OK Mobility Plus vehicles have zero or reduced excess (Group 4).

You can enjoy our exclusive fleet of premium and top premium vehicles. With all the latest models on the market, keyless access, comfort guaranteed, and no limitations. We also offer a personalized service where every little detail is catered to, with the most efficient support to ensure that every trip is an entirely unique experience.

You can enjoy our most exclusive vehicle brands and the option to rent premium cars with the most comprehensive package: Premium cover, roadside assistance, free amendment/cancellation, unlimited mileage, full-to-full fuel, and a personalized service.